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Notice for current WU® Online FX customers
We have contacted you via email to notify you that we will be discontinuing the WU® Online FX service. If you require any assistance during this transition, please reach out to us.
Frequently Asked Questions
- Why is the WU OnlineFX service being discontinued?
- How does the WU OnlineFX service being discontinued impact my current and future international payments and money transfers?
Up until the date of closure, you will be able to use your WU OnlineFX account as you always have. Any pending transactions at the time of account closure will be processed. As we get closer to this date, we will send you a reminder of the upcoming discontinuation of service.
- When will my account be closed?
Close dates vary by region. Please see reference the table below.
Country Date of Account Closure Australia October 15, 2018 Austria October 31, 2018 Belgium October 31, 2018 Canada October 15, 2018 France October 31, 2018 Germany October 31, 2018 Ireland October 31, 2018 Italy October 31, 2018 Netherlands October 31, 2018 New Zealand October 15, 2018 Sweden October 31, 2018 Switzerland October 31, 2018 United Kingdom October 31, 2018 United States October 15, 2018
- How can I contact you?
Customer service representatives are available 24 hours a day, seven days a week*, so if you have any questions, help is never more than a phone call away.
Please call 1.866.430.5386 (U.S.A. and Canada) or +1.732.694.2257 from international locations. Alternatively, email firstname.lastname@example.org.