International (Global) Strategies | Webinars
How to improve the user experience
Today’s financial customers have more choice than ever with new banking apps and startups launching across North America. It can be difficult to keep up and determine the best way to move your institution forward. No matter what the channel, the user experience has become just as important as your brand value and the products and services you offer.
Western Union Business Solutions partnered with Mills Marketing to bring you the latest on what customers expect from their financial provider and steps you can take to implement a winning user experience.
Listen to this interactive session as we outline:
- How to use your data effectively to improve the customer journey
- Identifying and correcting user pain points
- How the digital experience impacts customer satisfaction rates
- Implementation and innovation strategies
This presentation is provided for informational purposes only and does not provide any financial, legal, accounting or tax advice.