Western Union Business Solutions Logo

Get Started

Get Started

Error Codes

The error codes allow a Partner to understand what generated errors mean and to ensure that the WUBS endpoint is reachable.

1000 Generic Mass Payments Web Service Error An unhandled exception has occurred. Nothing. These exceptions have been logged and will be dealt with by the development team.
1001 Access denied Client Certificate can't be verified or an attempt has been made to use a resources that you do not have access to. The partner must ensure that it has access to the resource that it is requesting or that a client certificate is attached to a request
1003 Required Field Validation Error A required data input field was either not included in the request or was included as a NULL or empty value. This type of error could optionally include an indication as to what field was missing. For example: 1003:paymentMethod - indicates that the payment method of a payment was not included in the request or had a NULL or empty value. The partner must ensure that all required fields are included in the request in accordance with the provided API documentation.
1004 Conditional Field Validation Error When it was required to be provided, a conditional data input field was either not included in the request or was included as a NULL or empty value. This type of error could optionally include an indication as to what field(s) were not included in a request when they should have been included. For example: 1004:beneficiary.firstName,beneficiary.lastName - in this case, the beneficiary was of type 'individual' and both first and last name were not specified during payment submission.
1004:beneficiary.taxId - in this case, the payment currency (“currencyCode”) was  “MXN” (Mexican Pesos) and the beneficiary Tax ID was not specified during payment submission.		 The partner must ensure that all conditional fields are included in the request, when required, and in accordance with the provided API documentation.
1005 Input Field Value Validation Error A specific value or value in a specific format was expected. This type of error could optionally include an indication as to what field was not correctly specified. For example: 1005: paymentMethod - indicates that the payment method for a payment has an invalid value (not the one of the acceptable values). 1005: id - indicates that the id for a resource has an invalid value or invalid format NOTE: All numeric fields are converted to 0 with invalid values. They will raise 1003 errorcode instead of 1005. For example: 1003: amount - when amount is "test" or "abc" The Partner must ensure that all fields in a request are in accordance with the API documentation.
1006 Unexpected Field Submitted A partner's request payload contained a field that was unexpected as it is not defined as a part of the resource structure. The Partner must ensure that all requests are structured as defined in the API documentation.
1007 Defined Limit Exceeded Some resources (such as webhooks) have a defined limit on how many of them can be added. If possible, delete or update one or more existing resources.
1101 Resource Not Found A resource was requested as part of a collection or as a nested resource and the requested resource was not found. The customer must verify that the submitted resource ID is valid and was not deleted after it was created.
1103 Quote Expired The quote was created more than 60 seconds ago and is no longer valid. The customer must resubmit a valid quote request.
1104 Payment Update Not Supported After a payment has been accepted by Mass Pay, it cannot be updated as that feature is not currently supported. As long as a batch of payments is not committed, the customer may cancel a payment in that batch, make any necessary changes to the payment, and resubmit the payment as a part of that batch or a different batch.
1105 Payment Cannot be Cancelled The requested payment cannot be canceled for one of the following reasons:
  • The payment was not accepted
  • The payment is in a status other than Created.
 Payment cannot be cancelled.
1107 Customer Cannot be Found The customer is not yet registered for Mass Payments or the provided Customer ID is invalid. The partner must either register the customer or provide a valid customer ID.
1108 Each Settlement Currency May only be Specified Once when Committing a Batch A settlement currency is specified more than once in a commit batch request and each settlement currency can only be settled once via a supported method. If the customer has a need to use the same settlement currency but different method to fund a batch of payments, they must split the batch such that all payments of each batch are funded via one supported settlement method per settlement currency.
1109 Payment Settlement Currency Cannot be Determined The customer does not have a default settlement account assigned or the settlement currency has not been specified in the payment request. The customer must either be setup with a default settlement currency OR the settlement currency must be provided in the payment request.
1110 Extra Settlement Currency Provided when Committing a Batch A settlement currency, that was not specified before as part of a batch of payments, is now being specified in a request to commit that batch. Therefore the request to commit the batch is not accepted. The customer must ensure that the settlement currencies specified in the request to commit a batch of payments are a part of that batch.
1111 Error code currently not supported by Mass Payments.  
1112 Currency Not Supported The currency specified in the quote request is not supported by Mass Payments. The customer can only payout or settle currencies that are supported by Mass Payments.
1113 Payments Cannot be Added to a Committed Batch If a customer attempts to add one or more payments to a batch that they previously committed, the payments cannot be added or accepted The customer has two options:
  • Create a new batch and submit the payment(s) as a part of that batch or
  • Submit the payment(s) as a part of a batch that is not yet committed
1114 Currency Pair Must be Unique A quote is being requested for the same currency pair more than once in a single request. The customer must submit unique currency pairs in a request because the amount of each pair is the aggregate of all corresponding payments, of the same currency pair, within that batch.
1115 Unsupported Currency and Payment Method Combination A payment has been submitted with a currency and payment method combination that is not currently supported by Mass Payments. Hence the payment cannot currently be accepted by Mass Payments. For example: even though PHP is a supported currency and ACH is a supported payment method, a payment of PHP via ACH is not currently supported. The customer must submit a payment with a currency and payment method combination that is currently supported by Mass Payments.
1116 Payment Method Invalid or Not Supported The payment method specified during payment submission was invalid or is not currently supported. Hence, the payment cannot be accepted. The customer must specify a valid and supported payment method when submitting a payment.
1117 Remittance Type Invalid or Not Supported The remittance type specified during payment submission was invalid or is not currently supported. Hence, the payment cannot be accepted. The customer must specify a valid and supported remittance type when submitting a payment.
1118 Remittance Type Mismatch >The remittance type specified during payment submission is supported by Mass Payments but the payment cannot be accepted for one or more of the following reasons:
  • not supported for the specified payment currency
  • not supported for the specified payment method
  • not supported in the region where the payment originated
  • not supported for the beneficiary type
  • the number of specified addenda records is incorrect
 Verify the user/partner expectation what remittance types should be used for specific payment case
1120 Primary webhook cannot be deleted Primary webhook cannot be deleted when multiple webhooks exist The customer must delete non-primary webhooks before deleting primary one.
1121-1199 Error codes currently not supported by Mass Payments.  
1203, 1204, 1205 Error codes currently not supported by Mass Payments.  
1206 Batch is Empty The customer is trying to quote or commit an empty batch. The customer must submit at least one payment in the batch before quoting or committing it.
1207 Amount is Fixed on a Currency that is Inconsistent with Similar Payments In a batch, all payments with the same payment and settlement currency combination can only be assigned the same currency (payment or settlement) as the fixed amount. Hence the payment was not accepted. The customer must resubmit the payment with the amount fixed on the same currency as existing payments with the same currency combination in that batch.
1209 Total amount of the order exceeds the customers debit limit. Occurs when booking an order with EDebit settlement method and the total amount exceeds the customers debit account limit.
  1. Change the settlement method.
  2. Or, change the order amount.
1210 Customer is not setup to use settlement method. Occurs when the specified settlement method in the book order request is not setup for customer's use. Change the settlement method.
1213 It is not possible to carry a holding balance in this currency. Occurs when the specified currency during book incoming request is not setup to carry a holding balance. Change the currency.
1218 An error occurred on WUBS side when generating payment instructions for bank Occurs when payment instructions for bank fails. Contact Mass Payments team for investigation.
1219 An error occurred when committing the batch Occurs when batch commit fails. Contact Mass Payments team for investigation.