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How to file a complaint

To file a complaint, please contact Western Union Business Solutions before contacting your jurisdiction with a complaint.


If you are a corporation or business customer, you should contact the licensee with whom you have an agreement:

Western Union Business Solutions (USA), LLC . US money transmitter licensee: 
Telephone:1-800-514-3166 
Email: WUBSCustomerConcerns@WesternUnion.com


If you are an individual (consumer) or business customer using Western Union Business Solutions Online FX Services:

Telephone: 1-866-430-5386
Email: online@Westernunion.com


If you are a Western Union money transfer client:

Telephone:1-800-222-5598
Website: http://www.westernunion.com/us/file-complaint


If after contacting the above numbers, and you still have an unresolved complaint regarding the money transmission services, please click on the jurisdiction below and direct your complaint to the appropriate contact.

Contact Info for Complaints
Address

Guam Department of Revenue & Taxation
1240 Army Drive
Barrigada, GU 96913
Telephone: 671-635-1835
Website: https://www.guamtax.com/app/contactus.do

Address

U.S Virgin Islands Division of Banking
5049 Kongens Gade
St. Thomas, VI 00802
Telephone: 340-774-2991
Website: http://ltg.gov.vi/division-of-banking-and-insurance.html

Address

New York State of Department of Financial Services
One Commerce Plaza
Albany, NY 12257
Telephone: 1-800-342-3736
Website: http://www.dfs.ny.gov

Additional terms for REMITTERS in New York. Western Union Business Solutions (USA), LLC is a transmitter of money abroad. It is licensed and regulated by the New York State Department of Financial Services. Any unresolved complaints may be mailed to the New York State Department of Financial Services, Consumer Assistance Unit, One State St., New York, NY 10004-1417.

Address

STATE OF ALASKA Division of Banking & Securities
550 W. 7th Avenue, Suite 1850
Anchorage, AK 99501
Telephone: 1-907-465-2521
Website: https://www.commerce.alaska.gov

Address

Georgia Department of Banking and Finance
2990 Brandywine Rd., Suite 200
Atlanta, GA 30341
Telephone: 1-888-986-1633
Website: http://dbf.georgia.gov

Address

Maine Bureau of Consumer Credit Protection
35 State House Station
Augusta, ME 04333
Telephone: 207-624-8527
Website: http://www.credit.maine.gov

Telephone: 1-800-332-8529 (ME Only)
Address

Texas Department of Banking
Special Audits Division
2601 N. Lamar Blvd.
Austin, TX 78705-4294
Telephone: 1-877-276-5554
Website: http://www.dob.texas.gov

Telephone: 521-475-1300

Custom House USA, LLC. and Western Union Business Solutions (USA), LLC are licensed under the laws of the State of Texas and by state law are subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Custom House USA, LLC. and Western Union Business Solutions (USA), LLC should contact the Texas Department of Banking. also engages in the money transmission and/or currency exchange business under Chapter 151 of the Texas Finance Code.

If you have a complaint, first contact the consumer assistance division at 1-866-953-6491 or Western Union Business Solutions (USA), LLC at 1-800-424-2923, if you still have an unresolved compliant regarding the company's money transmission or currency exchange activity, please direct your compliant to Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov
Address

Commissioner of Financial Regulation
500 North Calvert St., Suite 402
Baltimore, MD 21202
Telephone: 1-888-784-0136
Website: http://www.dllr.state.md.us/finance

The Commissioner of Financial Regulation for the State of Maryland will accept all questions and complaints from Maryland residents regarding Custom House USA, LLC. License #9115 and Western Union Business Solutions (USA), LLC License #9173 at: 500 N Calvert Street, Suite 402, Baltimore, Maryland, 21202, phone toll free 888-784-0136.

Address

Louisiana Office of Financial Institutions
8660 United Plaza Blvd., 2nd Floor
Baton Rouge, LA 70809-7024
Telephone: 1-888-525-9414
Website: http://www.ofi.louisiana.gov

Address

North Dakota Department of Financial Institutions
2000 Schafer St., Suite G
Bismarck, ND 58501
Telephone: 701-328-9933
Website: http://www.nd.gov/dfi

Address

Idaho Department of Finance
800 Park Blvd., Suite 200
Boise, ID 83712
Telephone: 208-332-8000
Website: http://finance.idaho.gov

Address

Massachusetts Division of Banks
1000 Washington Street, 10th Floor
Boston, MA 02118
Telephone: 1-800-495-2265
Website: http://www.mass.gov/dob

Custom House USA, LLC.Foreign Transmittal License # FT5992
Check Seller License # CS0111Western Union Business Solutions (USA), LLCForeign Transmittal License # FT0041
Check Seller License # CS0016


Address

West Virginia Division of Financial Institutions
900 Pennsylvania Avenue, Suite 306
Charleston, WV 25302
Telephone: 304-558-2294
Website: http://www.dfi.wv.gov

Address

Wyoming Department of Audit
2300 Capitol Avenue
Hathway Building, 2nd Floor
Cheyenne, WY 82002
Telephone: 307-777-7797
Website: http://audit.state.wy.us/banking/

Address

South Carolina Office of The Attorney General
1000 Assembly Street, Room 519
Columbia, SC 29201
Telephone: 803-734-3970
Website: http://www.scag.com

Address

Ohio Division of Financial Institutions
77 South High St., 21st Floor
Columbus, OH 43215
Telephone: 1-866-278-0003
Website: http://www.com.ohio.gov/fiin

Address

New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord, NH 03301
Telephone: 603-271-3561
Website: http://www.nh.gov/banking

Address

Rhode Island Dept. of Bus. Regulation - Div. of Banking
1511 Pontiac Avenue
Cranston, RI 02920
Telephone: 401-462-9500
Website: http://www.dbr.state.ri.us

Address

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Telephone: 1-800-886-7675, 303-894-7575
Website: http://www.dora.colorado.gov/dob

Customer Notice

Address

Iowa Division of Banking
200 E. Grand Ave., Suite 300
Des Moines, IA 50309
Telephone: 515-281-4014
Website: http://www.idob.state.ia.us

Address

Delaware Office of State Bank Commissioner
43 South Dupont Highway
Edgehill Shopping Center
Dover, DE 19901
Telephone: 302-739-4235
Website: http://banking.delaware.gov

Address

Kentucky Department of Financial Institutions
1025 Capital Center Dr., Suite 200
Frankfort, KY 40601
Telephone: 1-800-223-2579
Website: http://kfi.ky.gov

Address

Pennsylvania Department of Banking
17 N. Second St., Suite 1300
Harrisburg, PA 17101
Telephone: 1-800-600-0007
Website: http://www.dobs.pa.gov

Telephone: 717-787-1854

Address

Connecticut Department of Banking
260 Constitution Plaza
Hartford, CT 06103-1800
Telephone: 1-800-831-7225
Website: http://www.ct.gov/dob

Address

Montana Division of Banking and Financial Institutions
301 S. Park Avenue, Suite 316
Helena, MT 59601
Telephone: 406-481-2920
Website: https://banking.mt.gov

Address

Hawaii Division of Financial Institutions
335 Merchant Street, Rm. 221
Honolulu, HI 96813
Telephone: 808-586-2820
Website: cca.hawaii.gov/dfi/

Address

Indiana Department of Financial Institutions
30 S. Meridian St., Suite 300
Indianapolis, IN 46204
Telephone: 1-800-382-4880
Website: http://www.in.gov/dfi

Telephone: 317-232-3955

Address

Mississippi Department of Banking & Consumer Finance
4780 I-55 North, 5th Floor
Jackson, MS 39211
Telephone: 1-800-844-2499
Website: http://www.dbcf.ms.gov

Address

Missouri Division of Finance
301 W. High St., Suite 630
Jefferson City, MO 65102-0716
Telephone: 573-751-3242
Website: http://www.finance.mo.gov

Address

Michigan Department of Insurance and Financial Services
530 W. Allegan Street, 7th Floor
Lansing, MI 48933
Telephone: 1-877-999-6442
Website: http://www.michigan.gov/difs

Address

Nevada Division of Financial Institutions
3300 W. Sahara Avenue, Suite 250
Las Vegas, NV 89102
Telephone: 702-486-4120
Website: http://fid.state.nv.us

Address

Nebraska Department of Banking & Finance
1526 K Street, Suite 300
Lincoln, NE 68508
Telephone: 1-877-471-3445
Website: http://www.ndbf.ne.gov

Address

Arkansas Securities Department
Heritage West Building, Suite 300
201 East Markham Street
Little Rock, AR 72201
Telephone: 1-800-981-4429
Website: http://www.securities.arkansas.gov

Address

Wisconsin Department of Financial Institutions
4822 Madison Yards Way, North Tower
Madison, WI 53705
Telephone: 608-261-9555
Website: http://www.wdfi.org

Address

Alabama Securities Commission
401 Adams Avenue, Suite 280
Montgomery, AL 36104
Telephone: 1-800-222-1253
Website: http://www.asc.state.al.us

Address

Vermont Department of Financial Regulation
89 Main Street
Montpelier, VT 05620
Telephone: 1-888-568-4547
Website: http://www.dfr.vermont.gov

Address

Tennessee Department of Financial Institutions
312 Rosa L Parks Avenue
Nashville, TN 37243
Telephone: 1-800-778-4215
Website: http://www.tennessee.gov/tdfi

Address

Oklahoma Banking Department
2900 N. Lincoln Blvd
Oklahoma City, OK 73105
Telephone: 405-521-2782
Website: http://www.ok.gov/banking

Address

Arizona Department of Financial Institutions
100 North 15th Avenue, Suite 261
Phoenix, AZ 85007
Telephone: 1-800-544-0708
Website: http://www.azdfi.gov

Address

South Dakota Division of Banking
1601 N. Harrison Avenue, Suite 1
Pierre, SD 57501
Telephone: 605-773-3421
Website: http://www.dlr.sd.gov/banking

Address

North Carolina Office of the Commissioner of Banks 
316 W. Edenton St.
Raleigh, NC 27603
Telephone: 919-733-3016
Website: http://www.nccob.gov/public

Telephone: 1-919-733-3016

Address

Virginia Bureau of Financial Institutions
1300 E. Main Street, 8th Floor
Richmond, VA 23219
Telephone: 1-800-552-7945
Website: http://www.scc.virginia.gov/bfi

Telephone: 804-371-9657

Address

California Department of Business Oversight
1515 K Street, Suite 200
Sacramento, CA 95814
Telephone: 1-866-275-2677
Website: http://www.dbo.ca.gov

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677 or 916-327-7585, by e-mail at consumer.complaint@dbo.ca.gov, or by mail at Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.

Address

Oregon Division of Financial Regulation
350 Winter St. NE, Room 410
Salem, OR 97309
Telephone: 888-877-4894
Website: http://dfr.oregon.gov

Telephone: 503-378-4140

Address

Utah Department of Financial Institutions
324 South State St., Suite 201
Salt Lake City, UT 84111-0089
Telephone: 801-538-8830
Website: http://www.dfi.utah.gov

Address

Puerto Rico Office Of Commissioner of Financial Institutions
Building Centro Europa - Suite 1600
1492 Avenue Ponce De Leon
San Juan, PR 00907
Telephone: 800-981-7711
Website: http://www.ocif.pr.gov

Address

New Mexico Financial Institutions Division
2550 Cerrillos Road
Santa Fe, NM 87505
Telephone: 505-476-4885
Website: http://www.rld.state.nm.us

Address

Illinois Department of Financial and Professional Regulation
320 W. Washington, 3rd Floor
Springfield, IL 62786
Telephone: 1-888-473-4858
Website: http://www.idfpr.com

Address

Minnesota Department of Commerce
85 7th Place East, Suite 500
St. Paul, MN 55101
Telephone: 1-800-657-3602
Website: http://mn.gov/commerce/

Telephone: 651-539-1500

Address

Florida Office of Financial Regulation
200 E. Gaines St.
Tallahassee, FL 32399, FL 32399
Telephone: 850-487-9687
Website: http://www.flofr.com

Address

Kansas Office of the State Bank Commissioner
700 SW Jackson, Suite 300
Topeka, KS 66603-3714
Telephone: 785-296-2266
Website: http://www.osbckansas.org

Address

New Jersey Department of Banking & Insurance
20 W. State St., 5th Floor
Trenton, NJ 08625-0040
Telephone: 1-800-446-7467
Website: http://www.state.nj.us/dobi

Address

Washington Department of Financial Institutions
150 Israel Road SW
Tumwater, WA 98501
Telephone: 1-877-746-4334
Website: http://www.dfi.wa.gov

Address

District of Columbia Department of Insurance, Securities, & Banking
810 1st Street, NE Suite 701
Washington, DC 20002
Telephone: 202-727-8000
Website: http://disb.dc.gov