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Australian Probate Estate and Asset Related Services (APEARS)

The WU GlobalPay Platform has helped APEARS speed up its international payments process.

APEARS helps to process regulatory documents and ensure assets are realized.

WU GlobalPay simplifies the payments process by offering easy confirmation of bank routing details, and the ability to save beneficiary details for later use

Challenge

Resources tied up in time consuming manual payment processes

Solution

Online platform cuts down payment administration

Result

Payments to the UK often arrive same day

"I can initiate a payment to the UK during business hours and often the funds have arrived by that evening. In my experience the platform processes payments faster than others that I have used."

- Andrew Johnstone, Principal, APEARS

THE CHALLENGE: Slow process impeded customer service

Australian Probate Estate and Asset Related Services (APEARS) assists foreign executors, trustees and beneficiaries with the administration of assets and related applications.

The company’s clients are typically executors or law firms acting on behalf of deceased people who have shares or bank accounts in Australia despite being based overseas. APEARS helps to process regulatory documents and ensure assets are realized. If the client has no AUD bank account, the company must remit funds to the UK or New Zealand where its clients are generally based.

Andrew Johnstone, Principal, APEARS, explains, “A key challenge is to ensure that funds reach our beneficiaries on the day the deal is done. We also need to ensure that funds are processed efficiently and reliably.

“Previously we relied on a lengthy, manual processes for international payments. There were forms to complete and at times we had to visit a bank branch. The process was a time consuming burden on resources that made it a challenge to meet client service agreements”.

APEARS wanted to simplify its international payment process by cutting down manual administration.



THE SOLUTION: A global payments network

APEARS turned to Western Union Business Solutions and was introduced to the WU® GlobalPay Platform. This intuitive online tool uses a global business payments network to help ensure transactions arrive on time, in full.

WU GlobalPay simplifies the payments process by offering easy confirmation of bank routing details, and the ability to save beneficiary details for later use. It also eases the hassle of tracking and tracing payments with instant notifications.

“One of the things that attracted us to Western Union Business Solutions is the company’s longevity and financial security. Western Union has been in operation for over 100 years, which gives me confidence that my payments will reach their destination,” said Mr. Johnstone.



THE RESULTS: Expense insights help protect profits

APEARS deals with some law firms regularly, so being able to save beneficiary details in the system is a great time saver. Whenever a payment needs to be made, Mr. Johnstone logs into WU GlobalPay and locks in an exchange rate. He receives rate confirmation quickly via email and can let the client know the exact funds they can expect to receive.

“WU GlobalPay is very efficient. I can initiate a payment to the UK during business hours and often the funds have arrived by that evening. In my experience the platform processes payments faster than others that I have used, and it is very easy to shift data into our accounting system which cuts down administration,” said Mr. Johnstone.

Speed and reliability are critical for APEARS, and Western Union Business Solutions has been able to exceed that criteria.

“We also find that we rarely need support,” says Mr. Johnstone. “But when we have, the team has been great. If I have ever been out of the office and unavailable to process a payment myself, our account managers have happily initiated the payment on our behalf. We are very happy with the customer service we receive.”

Looking forward, APEARS would like to leverage Western Union Business Solutions Cash Management module to gain insight into the company’s payment trends and cycles. Using this sort of business intelligence the company hopes to strengthen its relationship with clients.

Western Union Business Solutions (WUBS) is the issuer of the products discussed in this video and would be a counterparty to any transaction you undertake with us. Click here for full disclaimer.
The Last
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Speed and reliability are critical for APEARS, and Western Union Business Solutions has been able to exceed that criteria.
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