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How to file a complaint

To file a complaint, please contact Western Union Business Solutions before contacting your jurisdiction with a complaint.


Please note that this process is only valid for business customers.

If you are a private person, please click here.


If you are a business customer:

We have established procedures and policies to ensure that any complaint you may have is properly considered and appropriate measures are taken to address any issues.

For information on how we handle your complaints, please read the relevant document here.