COMPLIANCE AND LEGAL
Western Union Business Solutions is subject to a wide range of laws and regulations and has a team dedicated to addressing these areas.
Western Union Business Solutions is a business unit of the Western Union Company and provides services in Ireland through Western Union’s wholly-owned subsidiary, Western Union International Bank GmbH (WUIB).
WUIB is registered in Austria (registered at the Vienna Commercial Court, Commercial Registry Number: FN256184t, Sales Tax Identification Number: ATU 61347377), has its registered office at The Icon Vienna (Turm 24), Wiedner Gürtel 13, 1100 Vienna, Austria and is licensed by the Austrian Financial Market Authority (Finanzmarktaufsicht).
Terms and Conditions
Please click here to access WUIB’s Terms and Conditions.
Financial Services Guide
Please click here to access WUIB’s Financial Services Guide, which will provide you with general information about WUIB, and the services it provides.
Product Disclosure Statements
Please click here to access WUIB’s Product Disclosure Statement for Foreign Exchange Transactions. This Product Disclosure Statement provides you with a detailed description of the types and characteristics of the products and financial instruments WUIB offers as well as the associated risks and costs.
Please click here to access WUIB’s Product Disclosure Statement for Structured Options Products. This Product Disclosure Statement provides you with a detailed description of the types and characteristics of the Structured Options Products WUIB offers as well as the associated risks and costs.
Deposit Protection Scheme
Please click here to access WUIB’s information sheet for depositors.
Markets in Financial Instruments Directive
Please click here to access WUIB’s information sheet on the Markets in Financial Instruments Directive and related Regulation.
European Markets Infrastructure Regulation
Please click here to access WUIB’s information sheet on the European Markets Infrastructure Regulation.
Key Information Documents - OTC Financial Derivatives
Under MiFID II and EU Regulation no. 1286/2014 on key information documents for packaged retail and insurance based investment products (PRIIPs), WUIB is subject to strong transparency requirements in relation to its products. For this reason, WUIB has prepared Key Information Documents for each of its Options product. The Key Information Document illustrates the type of product and its characteristics, the hedging purposes, the advantages and disadvantages, the risks as well as the potential costs of buying and selling before the expiry and possible revenues in different market scenarios. WUIB invites you to view the KID related to each Options product, before negotiating any new operation. Key Information Documents are available here.
Forward Contract Fee Disclosure
Please click here to access WUIB’s Forward Contract Fee Disclosure document, which explains the costs and charges that may be incurred when entering into Forward Contracts with WUIB.
If you are a business customer and have a complaint, please visit WUIB's Complaints page.
If you are a private person, please click here.
Please click here to access WUIB’s Privacy Statement. This Privacy Statement describes how WUIB collects, transfers, uses, and discloses personal information that it obtains from you when visiting and/or using this website, or that WUIB otherwise collects in connection with enrolling or providing services to its customers.
PSD2 Open Banking Solution
For Third Party Providers, please click here to obtain information on how to integrate with WUIB.