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COMPLIANCE AND LEGAL

Western Union Business Solutions is a business unit of The Western Union Company. Services in the UK are provided by Western Union International Bank GmbH, UK Branch and Custom House Financial (UK) Limited.

Western Union International Bank GmbH, UK Branch

Western Union International Bank GmbH, UK Branch (WUIB) (Branch Address: 200 Hammersmith Road, London W6 7DL) is a branch of Western Union International Bank GmbH (registered in Austria, company number FN256184t, VAT Number ATU61347377, with its registered office at The Icon Vienna (Turm 24), Wiedner Gürtel 13, 1100 Vienna, Austria), which is authorised and regulated by the Austria Financial Market Authority (Finanzmarktaufsicht). WUIB is deemed authorised by the Prudential Regulation Authority and is subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.

Terms and Conditions

  1. Corporate Customers
    • Please click here to access WUIB’s Terms and Conditions.
    • Please click here to access WUIB’s FX Derivative Contract Addendum.
  2. Personal Payments Customers
    • Please click here to access WUIB’s Terms and Conditions.

Modern Slavery and Human Trafficking Statement

Financial Services Guide

Please click here to access WUIB’s Financial Services Guide, which will provide you with general information about WUIB and the services it provides.

Product Disclosure Statement

Please click here to access WUIB’s Product Disclosure Statement for Foreign Exchange Transactions. This Product Disclosure Statement provides you with a detailed description of the types and characteristics of the products and financial instruments WUIB offers as well as the associated risks and costs.

Deposit Protection Scheme

Please click here to access WUIB’s information sheet for depositors.

Payment Purpose Exemption

Please click here to access WUIB’s information sheet on the Payment Purpose Exemption Forward Contracts that WUIB offers.

Markets in Financial Instruments Directive*

Please click here to access our information sheet on the Markets in Financial Instruments Directive and related Regulation.

European Market Infrastructure Regulation*

Please click here to access WUIB's information sheet on the European Market Infrastructure Regulation.

Key Information Documents

Pursuant to the requirements of Regulation (EU) No 1286/2014 of the European Parliament and of the Council on key information documents for packaged retail and insurance-based investment products ("PRIIPs Regulation")*, WUIB has prepared a standardised short form disclosure document (a Key Information Document or KID) for certain of its foreign exchange products. The Key Information Document illustrates the type of product and its characteristics, the hedging purposes, the advantages and disadvantages, the risks as well as the potential costs of buying and selling before the expiry and possible revenues in different market scenarios. Our Key Information Documents are available here.

Complaints

To file a complaint, please visit the File a Complaint page.

Privacy

Please click here to access WUIB’s Privacy Statement. This Privacy Statement describes how WUIB collects, transfers, uses, and discloses personal information that it obtains from you when visiting and/or using this website, or that WUIB otherwise collects in connection with enrolling or providing services to its customers.

PSD2 Open Banking Solution

For Third Party Providers, please click here to obtain information on how to integrate with WUIB.

Contact Us

If you have any questions about the above information above, please contact us.

*References to European Union law that is applicable or effective in the UK at any time is a reference to it as it applies in England and Wales from time to time including as retained, amended, extended, re-enacted or otherwise given effect on or after 11pm on 31 January 2020.

Custom House Financial (UK) Limited

Custom House Financial (UK) Limited (CHUK) (registered in England, Company Number 04380026, Registered Office Address: 200 Hammersmith Road, London W6 7DL) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (Register Reference: 517165) for the provision of payment services and is registered as a Money Service Business with HM Revenue & Customs (Registered No: 12140130). 

Terms and Conditions

Please click here to access CHUK’s Terms and Conditions for Corporate Customers.

Modern Slavery and Human Trafficking Statement

Custom House Financial (UK) - s172 statement

Complaints
To file a complaint, please visit the File a Complaint page.

Privacy
Please click here to access CHUK’s Privacy Statement. This Privacy Statement describes how CHUK collects, transfers, uses, and discloses personal information that it obtains from you when visiting and/or using this website, or that CHUK otherwise collects in connection with enrolling or providing services to its customers.

Contact Us
If you have any questions about the above information, please contact us.