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Compliance & Legal


Important Information
Western Union Business Solutions is a business unit of The Western Union Company. Services in the UK are provided by Western Union International Bank GmbH, UK Branch and Custom House Financial (UK) Limited (which does business under the trade name of Western Union Business Solutions).

Western Union International Bank GmbH, UK Branch

Western Union International Bank GmbH, UK Branch (WUIB) (Branch Address: 131 Finsbury Pavement, London, EC2A 1NT) is a branch of Western Union International Bank GmbH (registered in Austria, company number FN256184t, VAT Number ATU61347377, with its registered office at Schubertring 11, 1010 Vienna, Austria), which is licensed by the Austria Financial Market Authority (Finanzmarktaufsicht). WUIB is subject to limited regulation by the UK Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of WUIB’s regulation by the Financial Conduct Authority and Prudential Regulation Authority are available from WUIB on request.

Terms and Conditions

  1. Corporate Customers
    • Please click here to access WUIB’s Terms and Conditions.
    • Please click here to access WUIB’s FX Derivative Contract Addendum.
  2. Personal Payments Customers
    • Please click here to access WUIB’s Terms and Conditions.

Financial Services Guide

Please click here to access WUIB’s Financial Services Guide, which will provide you with general information about WUIB and the services it provides.

Product Disclosure Statement

Please click here to access WUIB’s Product Disclosure Statement for Foreign Exchange Transactions. This Product Disclosure Statement provides you with a detailed description of the types and characteristics of the products and financial instruments WUIB offers as well as the associated risks and costs.

Deposit Protection Scheme

Please click here to access WUIB’s information sheet for depositors.

Market in Financial Instruments Directive

Please click here to access our information sheet on the Markets in Financial Instruments Directive and related Regulation.

European Markets Infrastructure Regulation

Please click here to access our information sheet on the European Markets Infrastructure Regulation.

Key Information Document - OTC Financial Derivatives

Under MiFID II and EU Regulation no. 1286/2014 on key information documents for packaged retail and insurance based investment products (PRIIPs), Western Union International Bank GmbH (WUIB) is subject to strong transparency requirements in relation to its products. For this reason, we have prepared Key Information Documents for each product. The Key Information Document illustrates the type of product and its characteristics, the hedging purposes, the advantages and disadvantages, the risks as well as the potential costs of buying and selling before the expiry and possible revenues in different market scenarios. WUIB invites you to view the KID related to each product, before negotiating any new operation.

Key Information Documents are available here.

Complaints

To file a complaint, please visit the File a Complaint page.

Privacy

Please click here to access WUIB’s Privacy Statement. This Privacy Statement describes how WUIB collects, transfers, uses, and discloses personal information that it obtains from you when visiting and/or using this website, or that WUIB otherwise collects in connection with enrolling or providing services to its customers.

Contact Us

If you have any questions about the above information above, please contact us.

Custom House Financial (UK) Limited

Custom House Financial (UK) Limited (CHUK) (registered in England, Company Number 04380026, Registered Office Address: 200 Hammersmith Road, London W6 7DL) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (Register Reference: 517165) for the provision of payment services and is registered as a Money Service Business with HM Revenue & Customs (Registered No: 12140130). CHUK does business under the trade name of Western Union Business Solutions.

Terms and Conditions

  1. WU® Online FX Platform

    Please click here to access the Terms and Conditions for CHUK’s WU® Online FX Platform.

  2. Corporate Customers

    Please click here to access CHUK’s Terms and Conditions for Corporate Customers.

Complaints
To file a complaint, please visit the File a Complaint page.

Privacy
Please click here to access CHUK’s Privacy Statement. This Privacy Statement describes how CHUK collects, transfers, uses, and discloses personal information that it obtains from you when visiting and/or using this website, or that CHUK otherwise collects in connection with enrolling or providing services to its customers.

Contact Us
If you have any questions about the above information, please contact us.