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Compliance and Legal

Important Information

Western Union Business Solutions is a business unit of the Western Union Company and provides services in Austria through Western Union’s wholly-owned subsidiaries, Western Union International Bank GmbH and Custom House Financial (UK) Limited.

Custom House Financial (UK) Limited offers Online Foreign Exchange Services (online FX); all other services are offered by Western Union International Bank GmbH.

Western Union International Bank GmbH

Western Union International Bank GmbH, Germany branch, has a registered place of business at Solmsstrasse 18, 60486 Frankfurt am Main, Germany and is a branch of Western Union International Bank GmbH (registered at the Vienna Commercial Court, Commercial Registry Number: FN256184t, Sales Tax Identification Number: ATU 61347377, Registered Office Address: Schubertring 11, 1010 Vienna, Austria), which is a licensed credit institution supervised by the Austrian Financial Market Authority (Finanzmarktaufsicht) (WUIB).

Terms and Conditions

Please click here to access WUIB’s Terms and Conditions.

Financial Services Guide

Please click here to access WUIB’s Financial Services Guide, which will provide you with general information about WUIB, and the services it provides.

Product Disclosure Statements

Please click here to access WUIB’s Product Disclosure Statement for Foreign Exchange Transactions. This Product Disclosure Statement provides you with a detailed description of the types and characteristics of the products and financial instruments WUIB offers as well as the associated risks and costs.

Please click here to access WUIB’s Product Disclosure Statement for Structured Options Products. This Product Disclosure Statement provides you with a detailed description of the types and characteristics of the Structured Options Products WUIB offers as well as the associated risks and costs.

Deposit Protection Scheme

Please click here to access WUIB’s information sheet for depositors.

Markets in Financial Instruments Directive

Please click here to access our information sheet on the Markets in Financial Instruments Directive and related Regulation.

European Markets Infrastructure Regulation

Please click here to access our information sheet on the European Markets Infrastructure Regulation.

KID - OTC Financial Derivatives

Under MiFID II and EU Regulation no. 1286/2014 on key information documents for packaged retail and insurance based investment products (PRIIPs), Western Union International Bank GmbH (WUIB) is subject to strong transparency requirements in relation to its products. For this reason, we have prepared Key Information Documents for each product. The Key Information Document illustrates the type of product and its characteristics, the hedging purposes, the advantages and disadvantages, the risks as well as the potential costs of buying and selling before the expiry and possible revenues in different market scenarios. WUIB invites you to view the KID related to each product, before negotiating any new operation. Key Information Documents are available here (in German).

Complaints

If you are a business customer and have a complaint, please visit our Complaints page.

If you are a private person, please klick here.

Privacy

Please click here to access WUIB’s Privacy Statement. This Privacy Statement describes how WUIB collects, transfers, uses, and discloses personal information that it obtains from you when visiting and/or using this website, or that WUIB otherwise collects in connection with enrolling or providing services to its customers.

Custom House Financial (UK) Limited

Custom House Financial (UK) Limited (CHUK) (registered in England, Company Number 04380026, Registered Office Address: 200 Hammersmith Road, London W6 7DL) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (Register Reference: 517165) for the provision of payment services.

Terms and Conditions

Please click here to access the Terms and Conditions for CHUK’s WU® Online FX Platform.

Complaints

If you are a business customerplease click here for Information on how to file a complaint.

If you are a private personplease klick here.

Privacy

Please click here to access CHUK’s Privacy Statement. This Privacy Statement describes how CHUK collects, transfers, uses, and discloses personal information that it obtains from you when visiting and/or using this website, or that CHUK otherwise collects in connection with enrolling or providing services to its customers.