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Complaint Information & Important Consumer Notices

What should you do if you have a complaint?

Our ultimate goal is to provide outstanding customer service. To achieve this goal, we would like to hear from you if you are dissatisfied with our customer service or a financial service provided to you.

Processing a complaint

First, please contact your corporate hedging manager or customer service representative.

This person will look into your complaint as quickly as possible and initiate the necessary internal steps to offer a solution.

Alternatively, you can contact us as follows by mail or by telephone:

By telephone: +41 (0) 848 80 40 40

By mail: Western Union Business Solutions
Werdstrasse 2, Postfach 2063, 8021 Zürich, Switzerland

By fax: +41 (0) 848 80 41 41

Our Complaint Management

Every complaint is recorded in our system. In this way, we ensure that we look into every concern. And we will see if a certain problem has already occurred before and solutions are already available for this problem.

We want to find a solution for every complaint as quickly as possible. If we are not successful in this regard within five working days after receiving the complaint, we will send you a receipt of confirmation. Then we will inform you regularly of the status of the processing.

Of course, you will be informed of the end result, your solution and the opinion of Western Union Business Solutions about your problem, as quickly as possible. In addition, you will receive information about any possible next steps and we will tell you exactly why we have decided on such steps.

We are aware that you are urgently waiting a response from us. However, sometimes matters are more complex than they appear to be at first glance. We hope you can understand when things sometimes take longer. As it has been said, in such cases we would inform you regularly of the status of the processing.