File a complaint
Western Union International Bank attaches the utmost importance to the quality of its services and focuses on client satisfaction at all times. However, when a problem arises that is likely to damage the quality of the client relationship, Western Union International Bank is committed to processing the complaint within a maximum period of two months from the date the complaint is received to the date the response is sent to the client (except in warranted extenuating circumstances).
Processing a complaint
1. Your Client Manager
First of all, you can contact a Client Manager at 0800 582 48 (toll-free call from a landline).
2. The Client Relationship department
If the answer you receive is not satisfactory, contact the Client Relationship department.
Western Union International Bank GmbH
Service Relation Clientèle
5-6 place de l'Iris,
92095 Paris La Défense Cedex
In the absence of a satisfactory solution, you can contact the Autorité des Marchés Financiers Ombudsman for investment services.
Throughout the process, mediation is voluntary for both parties. It is never restrictive: the Ombudsman proposes but does not impose.
• You can post a letter to the following address:
Autorité des marchés financiers -
17, place de la Bourse
75082 Paris Cedex 02
• An electronic form is also available on the website: www.amf-france.org
After having appraised your case, the Ombudsman issues a recommendation on your dispute based on legality and equity.