File a complaint

Western Union International Bank attaches the utmost importance to the quality of its services and focuses on client satisfaction at all times. However, when a problem arises that is likely to damage the quality of the client relationship, Western Union International Bank is committed to processing the complaint within a maximum period of two months from the date the complaint is received to the date the response is sent to the client (except in warranted extenuating circumstances).

You are a retail customer and would like to file a complaint? To reach out about money transfer between individuals, please click here.

Processing a complaint

1. Your Client Manager

First of all, you can contact a Client Manager at 0800 582 48 (for business customers only, toll-free call from a landline).

2. The Client Relationship department

If the answer you receive is not satisfactory, contact the Client Relationship department.

Western Union International Bank GmbH
Succursale Française
Service Relation Clientèle
Tour Manhattan,
5-6 place de l'Iris,
92095 Paris La Défense Cedex

3. Mediation

In the absence of a satisfactory solution, you can contact the Autorité des Marchés Financiers Ombudsman for investment services.

Throughout the process, mediation is voluntary for both parties. It is never restrictive: the Ombudsman proposes but does not impose.

• You can post a letter to the following address:

Autorité des marchés financiers -
Le médiateur
17, place de la Bourse
75082 Paris Cedex 02

• An electronic form is also available on the website:

After having appraised your case, the Ombudsman issues a recommendation on your dispute based on legality and equity.

Find out more about the AMF Ombudsman and the mediation process.