Western Union Business Solutions Financial Institutions Customer Service Team
To ensure we provide you with excellent service, we would like to share the following hints and tips for contacting the Financial Institutions Customer Service Team.
- Contact us as soon as you realise a payment needs to be stopped or amended in any way.
- You can also contact us to obtain a status of an amendment, recall or a cheque.
- Please do not provide our Financial Institution Customer Service details to your members as we cannot speak to them.
- Please do not copy a member on any emails to our Financial Institution Customer Service Team.
- When replying to an email from customer service do not change the distribution list - please REPLY ALL.
- Phone: 1800 189 767
- Email: ficustomerserviceaustralia@westernunion.com
Contact your Western Union Account Manager
Marcus Hammond - QLD
- Phone: +61 420 314 429
- Email: marcus.hammond@westernunion.com
Ayman Elaina - NSW
- Phone: +61 420 928 024
- Email: ayman.elaina@westernunion.com
Christina Chhoeu - VIC
- Phone: +61 487 222 976
- Email: christina.chhoeu@westernunion.com
Andrew Clough - WA
- P: +61 428 104 411
- Email: andrew.clough@WesternUnion.com
Nathan Anderson - NZ
- P: +64 272 444 838
- Email: nathan.anderson@wu.com