Western Union Business Solutions Financial Institutions Customer Service Team

To ensure we provide you with excellent service, we would like to share the following hints and tips for contacting the Financial Institutions Customer Service Team.

Contact us as soon as you realise a payment needs to be stopped or amended in any way.
You can also contact us to obtain a status of an amendment, recall or a cheque.
Please do not provide our Financial Institution Customer Service details to your members as we cannot speak to them.
Please do not copy a member on any emails to our Financial Institution Customer Service Team.
When replying to an email from customer service do not change the distribution list - please REPLY ALL.

Customer Service Contact Details:

Phone: 1800 189 767
Email: ficustomerserviceaustralia@westernunion.com

Contact your Western Union Account Manager

Marcus Hammond - QLD

Phone: +61 420 314 429
Email: marcus.hammond@westernunion.com

Ayman Elaina - NSW

Phone: +61 420 928 024
Email: ayman.elaina@westernunion.com

Christina Chhoeu - VIC

Phone: +61 487 222 976
Email: christina.chhoeu@westernunion.com

Andrew Clough - WA

P: +61 428 104 411
Email: andrew.clough@WesternUnion.com

Nathan Anderson - NZ

P: +64 272 444 838
Email: nathan.anderson@wu.com