Complaint Information & Important Consumer Notices

How to File a Complaint

To file a complaint, please contact Western Union Business Solutions before contacting your jurisdiction with a complaint.

  1. If you are a corporation or business customer, you should contact the licensee with whom you have an agreement:

  2. If you are an individual (consumer) or business customer using Western Union Business Solutions Online FX Services:

  3. If you are a Western Union money transfer client:

If after contacting the above numbers, and you still have an unresolved complaint regarding the money transmission services, please click on the jurisdiction below and direct your complaint to the appropriate contact.

Contact information for complaints:

 

Alabama Customers Alaska Customers Arizona Customers Arkansas Customers
California Customers Colorado Customers Connecticut Customers Delaware Customers
District of Columbia Customers Florida Customers Georgia Customers
Hawaii Customers Idaho Customers Illinois Customers Indiana Customers
Iowa Customers Kansas Customers Kentucky Customers Louisiana Customers
Maine Customers Maryland Customers Massachusetts Customers Michigan Customers
Minnesota Customers Mississippi Customers Missouri Customers Montana Customers
Nebraska Customers Nevada Customers New Hampshire Customers New Jersey Customers
New Mexico Customers New York Customers North Carolina Customers North Dakota Customers
Ohio Customers Oklahoma Customers Oregon Customers Pennsylvania Customers
Puerto Rico Customers Rhode Island Customers South Carolina Customers South Dakota Customers
Tennessee Customers Texas Customers Utah Customers
Vermont Customers Virginia Customers Washington Customers West Virginia Customers
Wisconsin Customers Wyoming Customers



 
Alabama Customers:

Address:
Alabama Securities Commission
401 Adams Avenue, Suite 280
Montgomery, AL 36104

Online:
www.bank.state.al.us

Phone Number:
1-800-392-5658

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Alaska Customers:

Address:
State of Alaska / DCCED
Division of Corporations, Business and Professional Licensing
Office of Consumer Affairs and Investigations
550 W. Seventh Ave. Suite 1940
Anchorage, AK 99501

Online:
www.commerce.state.ak.us/occ

By Phone:
907-269-8140

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Arizona Customers:

Address:
Arizona Office of Financial Institutions
2910 North 44th St., Suite 310
Phoenix, AZ 85018

Online:
www.azdfi.gov

Phone Number:
1-800-352-8431

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Arkansas Customers:

Address:
Arkansas Securities Department
201 E. Markham, Suite 300
Little Rock, AR 72201-1692

Online:
www.securities.arkansas.gov

Phone Number:
1-800-482-8982

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California Customers:

If you have any complaints with respect to any aspect of the money transmission activities conducted at these locations, you may contact the California Department of Financial Institutions at its toll-free telephone numbers, 1-800-662-0620, by e-mail at consumer.complaints@dfi.ca.gov or by mail at Department of Financial Institutions, Consumer Services, 1810 13th Street, Sacramento, CA 95811.

Address:
California Department of Financial Institutions
45 Fremont Street, Suite 1700
San Francisco, CA 94105-2219

Online:
www.dfi.ca.gov

Phone Number:
1-800-952-5210

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Colorado Customers:

Customer Notice

Address:
Colorado Division of Banking
Department of Regulatory Agencies
1560 Broadway, Suite 975
Denver, CO 80202

Online:
www.dora.state.co.us

Phone Number:
1-800-222-4444

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Connecticut Customers:

Address:
Connecticut Department of Banking
260 Constitution Plaza
Hartford, CT 06103-1800

Online:
www.state.ct.us/dob

Phone Number:
860-713-6100

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Delaware Customers:

Address:
Delaware Office of State Bank Commissioner
555 East Loockerman St., Suite 210
Dover, DE 19901

Online:
www.banking.delaware.gov

Phone Number:
1-800-220-5424

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District of Columbia Customers:

Address:
Department of Banking & Financial Institutions
810 1st Street, NE Suite 701
Washington, DC 20002

Online:
www.disb.dc.gov

Phone Number:
202-442-9828

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Florida Customers:

Address:
Florida Department of Banking and Finance
200 E. Gaines St.
Tallahassee, FL 32399

Online:
www.flofr.com

Phone Number:
1-800-848-3792

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Georgia Customers:

Address:
Georgia Department of Banking and Finance
2990 Brandywine Rd., Suite 200
Atlanta, GA 30341

Online:
http://dbf.georgia.gov

Phone Number:
404-651-8600

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Hawaii Customers:

Address:
Hawaii Division of Financial Institutions
335 Merchant Street, Rm. 221
Honolulu, HI 96813

Online:
www.hawaii.gov/dcca/dfi

Phone Number:
808-586-2630

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Idaho Customers:

Address:
Idaho Department of Finance
800 Park Blvd., Suite 200
Boise, ID 83712

Online:
www.finance.idaho.gov

Phone Number:
1-800-432-3545

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Illinois Customers:

Address:
Illinois Department of Financial and Professional Regulation
Division of Financial Institutions
320 W. Washington
Springfield, IL 62786

Online:
www.idfpr.com

Phone Number:
1-800-243-0618

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Indiana Customers:

Address:
Indiana Department of Financial Institutions
Non-Depository Division
30 S. Meridian St., Suite 300
Indianapolis, IN 46204

Online:
www.in.gov/dfi

Phone Number:
1-800-382-5516

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Iowa Customers:

Address:
Iowa Division of Banking
200 E. Grand Ave., Suite 300
Des Moines, IA 50309-1819

Online:
www.idob.state.ia.us

Phone Number:
1-888-777-4590

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Kansas Customers:

Address:
Kansas Office of the State Bank Commissioner
Division of Banking
700 SW Jackson, Suite 300
Jay Hawk Tower
Topeka, KS 66603-3714

Online:
www.osbckansas.org

Phone Number:
1-800-432-2310

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Kentucky Customers:

Address:
Kentucky Office of Financial Institutions
1025 Capital Center Dr., Suite 200
Frankfort, KY 40601

Online:
www.kfi.ky.gov

Phone Number:
1-888-432-9257

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Louisiana Customers:

Address:
Louisiana Office of Financial Institutions
Depository Division
8660 United Plaza Blvd., 2nd Floor
Baton Rouge, LA 70809-7024

Online:
www.ofi.louisiana.gov

Phone Number:
1-800-351-4889

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Maine Customers:

Address:
Maine Department of Professional and Financial Regulation
Office of Consumer Credit Regulation
35 State House Station
Augusta, ME 04333

Online:
www.maine.gov

Phone Number:
1-800-436-2131

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Maryland Customers:

The Commissioner of Financial Regulation for the State of Maryland will accept all questions and complaints from Maryland residents regarding Custom House USA, LLC. License #9115 and Western Union Business Solutions (USA), LLC License #9173 at: 500 N Calvert Street, Suite 402, Baltimore, Maryland, 21202, phone toll free 888-784-0136.

Address:
Maryland Department of Labor, Licensing & Regulation
Division of Financial Regulation
500 North Calvert St., Suite 402
Baltimore, MD 21202-3641

Online:
www.dllr.state.md.us

Phone Number:
1-888-743-0023

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Massachusetts Customers:

Custom House USA, LLC. Foreign Transmittal License # FT5992
Check Seller License # CS0111
Western Union Business Solutions (USA), LLC Foreign Transmittal License # FT0041
Check Seller License # CS0016

Address:
Massachusetts Office of Commissioner of Banks
Division of Banks
1000 Washington Street, 10th Floor
Boston, MA 02110

Online:
www.mass.gov/dob

Phone Number:
617-727-8400

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Michigan Customers:

Address:
Michigan Department Labor & Economic Growth
Office of Financial & Insurance Services
611 W. Ottawa St., Floor 3
Lansing, MI 48933

Online:
www.michigan.gov/dleg

Phone Number:
517-373-1140

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Minnesota Customers:

Address:
Minnesota Department of Commerce
85 7TH Place East, Suite 500
St. Paul, MN 55101

Online:
www.mn.gov/commerce

Phone Number:
1-800-657-3787

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Mississippi Customers:

Address:
Mississippi Department of Banking & Consumer Finance
Consumer Finance Division
501 N. West St.
901 Woolfolk Bldg., Suite A
Jackson, MS 39225-3729

Online:
www.dbcf.state.ms.us

Phone Number:
1-800-281-4418

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Missouri Division of Finance Customers:

Address:
Missouri Division of Finance
301 W. High St., Suite 630
Jefferson City, MO 65102-0716

Online:
www.missouri-finance.org

Phone Number:
1-800-392-8222

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Nebraska Customers:

Address:
Nebraska Department of Banking & Finance
1230 O Street, Suite 400
Lincoln, NE 68509-5006

Online:
www.ndbf.ne.gov

Phone Number:
1-800-727-6432

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Nevada Customers:

Address:
Nevada Department of Business & Industry
Financial Institutions Division
1179 Fairview Drive, Suite 201
Carson City, NV 89701

Online:
www.fid.state.nv.us

Phone Number:
702-486-3132

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New Hampshire Customers:

Address:
New Hampshire Banking Department
Peter Hildreth
53 Regional Drive, Suite 200
Concord, New Hampshire

Online:
www.nh.gov/banking

Phone Number:
1-888-468-4454

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New Jersey Customers:

Address:
New Jersey Department of Banking & Insurance
Division of Banking
20 W. State St., 5th Floor
Trenton, NJ 08625-0040

Online:
www.state.nj.us

Phone Number:
973-504-6200

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New Mexico Customers:

Address:
New Mexico Regulation & Licensing Department
Financial Institutions Division
2550 Cerrillos Road
Santa Fe, NM 87504

Online:
www.rld.state.nm.us

Phone Number:
1-800-678-1508

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New York Customers:

Additional terms for REMITTERS in New York. Western Union Business Solutions (USA), LLC is a transmitter of money abroad. It is licensed and regulated by the New York State Department of Financial Services. Any unresolved complaints may be mailed to the New York State Department of Financial Services, Consumer Assistance Unit, One State St., New York, NY 10004-1417.

Address:
New York Department of Financial Services
One State St.
New York, NY 10004-1417.


Online:
www.dfs.ny.gov

Phone Number:
1-800-771-7755

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North Carolina Customers:

Address:
North Carolina Commissioner of Banks
Consumer Industries
316 W. Edenton St.
Raleigh, NC 27603

Online:
www.nccob.gov/public

Phone Number:
1-877-560-7226

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North Dakota Customers:

Address:
North Dakota Department of Financial Institutions
2000 Schafer St., Suite G
Bismarck, ND 58501

Online:
www.nd.gov/dfi

Phone Number:
1-800-472-2600

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Ohio Customers:

Address:
Ohio Department of Commerce
77 South High St., 21st Floor
Columbus, OH 43213

Online:
www.com.ohio.gov

Phone Number:
1-800-282-0515

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Oklahoma Customers:

Address:
Oklahoma Office of the State Banking Department
2900 N. Lincoln Blvd
Oklahoma City, OK 73105

Online:
www.osbd.state.ok.us

Phone Number:
405-521-3921

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Oregon Customers:

Address:
Oregon Department of Consumer & Business Services
Division of Finance & Corporate Securities
350 Winter St. NE, Room 410
Salem, OR 97301

Online:
www.cbs.state.or.us/external/dfcs

Phone Number:
1-877-877-9392

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Pennsylvania Customers:

Address:
Pennsylvania Department of Banking
Department of Banking
17 N. Second St., 13th Floor
Harrisburg, PA 17101

Online:
www.banking.state.pa.us

Phone Number:
1-800-441-2555

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Puerto Rico Customers:

Address:
Puerto Rico Office of Commissioner of Financial Institutions
Centro Europa Building, Suite 600
1492 Ponce de Leon Avenue
San Juan, Puerto Rico 00907

Notice Regarding Two Percent (2%) Special Charge on Every Money Transmission

Online:
www.ocif.gobierno.pr/index_eng.html

Phone Number:
1-800-981-7711

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Rhode Island Customers:

Address:
Rhode Island Department of Business Regulation
1511 Pontiac Avenue
Cranston, RI 02920

Online:
www.dbr.state.ri.us

Phone Number:
401-274-4400

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South Dakota Customers:

Address:
South Dakota Division of Banking & Finance
Division of Banking
217 ½ W. Missouri
Pierre, SD 57501-4590

Online:
www.dlr.sd.gov/banking/default.aspx

Phone Number:
1-800-300-1986

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Tennessee Customers:

Address:
Tennessee Department of Financial Institutions
414 Union Street, Suite 1000
Nashville, TN 37219

Online:
www.state.tn.us/tdfi

Phone Number:
1-800-342-8385

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Texas Customers:

Contact information for complaints: Custom House USA, LLC. and Western Union Business Solutions (USA), LLC are licensed under the laws of the State of Texas and by state law are subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Custom House USA, LLC. and Western Union Business Solutions (USA), LLC should contact the Texas Department of Banking. also engages in the money transmission and/or currency exchange business under Chapter 151 of the Texas Finance Code.

If you have a complaint, first contact the consumer assistance division at 1-866-344-4583 or Western Union Business Solutions (USA), LLC at 1-800-424-2923, if you still have an unresolved compliant regarding the company's money transmission or currency exchange activity, please direct your compliant to Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov

Address:
Texas Department of Banking
2601 N. Lamar Blvd. Suite 300
Austin, TX 78705

Online:
www.banking.state.tx.us

Phone Number:
1-877-276-5554

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Utah Customers:

Address:
Utah Department of Financial Institutions
324 South State St., Suite 201
Salt Lake City, UT 84111-0089

Online:
www.dfi.utah.gov

Phone Number:
801-530-6601

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Vermont Customers:

Address:
Vermont Department of Banking, Insurance, Securities & Health Care Administration
89 Main St., Drawer 20
Montpelier, VT 05620

Online:
www.bishca.state.vt.us

Phone Number:
1-800-649-2424

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Virginia Customers:

Address:
Virginia State Corporation Commission
Bureau of Financial Institutions
1300 E. Main St., Suite 800
Richmond, VA 23218

Online:
www.scc.virginia.gov

Phone Number:
1-800-552-9963

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Washington Customers:

Address:
Washington Department of Financial Institutions
150 Israel Road SW
Tumwater, WA 98501

Online:
www.dfi.wa.gov

Phone Number:
206-464-6684

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West Virginia Customers:

Address:
West Virginia Division of Banking
One Players Club Drive
Suite 300
Charleston, WV 25326-1789

Online:
www.wvdob.org

Phone Number:
1-800-368-8808

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Wisconsin Customers:

Address:
Wisconsin Department of Financial Institutions
Division of Banking – Licensed Financial Services Section
345 W. Washington Ave., 4th Floor
Madison, WI 53703

Online:
www.wdfi.org

Phone Number:
1-800-998-0700

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Wyoming Customers:

Address:
Wyoming Department of Audit
Division of Banking
122 West 25th Street
Cheyenne, WY 82002

Online:
audit.state.wy.us/banking

Phone Number:
1-800-438-5799

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