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Complaint Information &
Important Consumer Notices

How to file a complaint

To file a complaint, please contact Western Union Business Solutions before contacting your jurisdiction with a complaint.

If you are a corporation or business customer, you should contact the licensee with whom you have an agreement:

If you are an individual (consumer) or business customer using Western Union Business Solutions Online FX Services:

If you are a Western Union money transfer client:

If after contacting the above numbers, and you still have an unresolved complaint regarding the money transmission services, please click on the jurisdiction below and direct your complaint to the appropriate contact.

Contact information for complaints


California Department of Business Oversight
45 Fremont Street, Suite 1700
San Francisco, CA 94105-2219
Telephone: 1-866-275-2677

If you have any complaints with respect to any aspect of the money transmission activities conducted at these locations, you may contact the California Department of Financial Institutions at its toll-free telephone numbers, 1-800-662-0620, by e-mail at or by mail at Department of Financial Institutions, Consumer Services, 1810 13th Street, Sacramento, CA 95811.